1. Eligibility for Return or Exchange

You can request a return or exchange within 7 days of receiving your order if:

  • The product is unused, unworn, unwashed, and in its original condition.
  • The product has all original tags, packaging, and invoice intact.
  • The item is not a final sale, custom, or discounted product.

Note: Certain items such as lingerie, innerwear, accessories, and customized products are not eligible for return or exchange due to hygiene or personalization reasons.

2. How to Initiate a Return

To request a return or exchange, please follow these steps:

  1. Email us at [your contact email] within 7 days of delivery.
  2. Include your order number, product details, and reason for return.
  3. Our team will review your request and provide instructions for return shipping.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item was defective or incorrect.
  • Please ensure the product is securely packaged to avoid damage during return transit.
  • We recommend using a trackable courier service for returns.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method within 7–10 business days.
  • If you paid via Cash on Delivery (COD), refunds will be issued via bank transfer or store credit.

Shipping charges, COD fees, and convenience fees are non-refundable.

5. Exchange Policy

We offer exchanges for:

  • Size or color issues (subject to availability)
  • Defective or incorrect items

If the desired replacement item is unavailable, we will issue a store credit or refund as per your preference.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [your contact email] with photos or video proof.
  • We will arrange a replacement or full refund at no extra cost.

7. Cancellation Policy

  • Orders can be canceled within 12 hours of placing them.
  • Once an order has been processed or shipped, it cannot be canceled.

Refunds for canceled orders will be processed within 5–7 business days.

8. Contact Us

For any refund, return, or exchange-related queries, please contact:
📧 Email: [dimplethakur@anayafashionhub.com]
📞 Phone: [+91 7018647189]
📍 Address: [VPO Awah Devi, Tehsil Tauni Devi, Distt Hamirpur, HP – 177601]

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