1. Eligibility for Exchange

You can request an exchange within 7 days of receiving your order, provided that:

  • The product is unused, unwashed, and unworn.
  • The product has all original tags, labels, and packaging intact.
  • The item is not part of a final sale, discounted, or customized product.
  • The request is raised within the allowed time frame with proper proof of purchase (invoice/order ID).

⚠️ Products such as lingerie, innerwear, and personalized items cannot be exchanged due to hygiene and customization reasons.

2. How to Request an Exchange

Please follow these simple steps to request an exchange:

Step 1: Submit Your Request

Fill out the Exchange Request Form below with the following details:

  • Full Name
  • Order Number
  • Product Name
  • Reason for Exchange
  • Desired Replacement (Size/Color/Style)
  • Upload Product Images (optional but recommended)

(You can also email this information to us at [your contact email] if you prefer.)

Step 2: Wait for Approval

Our team will review your request within 1–2 business days and respond with the next steps.

Step 3: Ship the Product

Once approved, please return the product to our designated return address (shared via email).

  • The product must be packed securely to avoid damage in transit.
  • You may need to bear the return shipping cost, except for defective or incorrect items.

Step 4: Receive Your Replacement

After we receive and inspect the product, we’ll dispatch your replacement item within 5–7 business days, subject to stock availability.

3. Conditions for Exchange Approval

Your exchange request may be declined if:

  • The product shows signs of wear, damage, or alteration.
  • The request was raised after the 7-day window.
  • The product falls under the non-exchangeable category.

4. Damaged or Defective Items

If you received a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery at [your contact email].
  • Attach clear images or video proof.
  • We’ll arrange a free replacement or store credit, as per your preference.

5. Processing Time

  • Review and approval: 1–2 business days
  • Replacement dispatch: 5–7 business days after product receipt
  • Total processing time: 7–10 business days

6. Contact Us

For any queries or support regarding your exchange request, reach out to us:
📧 Email: [dimplethakur@anayafashionhub.com]
📞 Phone: [+91 7018647189]

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